Customer Service Supervisor

 

Overview:

PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 1,700 dedicated people across the country who help to get safe, accurate, and timely medication to those who need it most.

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We’re looking for a Customer Service Supervisor to join our PharmScript team within our Customer Service department. In this role, you’ll be responsible for developing and maintaining effective relationships with clients and processing orders, account maintenance, records maintenance customer service and complaint/problem resolution.

The ideal candidate will have strong attention to detail and is an effective communicator. They are always a team player, eager to jump in where needed and collaborate with others to support the goals of the pharmacy and needs of customers.

Responsibilities:

Key Responsibilities:

• Utilizes performance management information to supervise, coordinate and schedule the activities of leads and customer service representatives in assisting the manager with the achievement of the designated key performance indicators
• Monitors and documents incoming telephone calls and fulfillment activity and provides continuous feedback to staff
• Assures that daily performance measures are available and effectively utilizes this information to manage the work force for continuous improvement
• Coordinates with other units or divisions as necessary to resolve issues
• Ensures compliance with state and federal laws, rules and guidelines, and policies and procedures
• Proactively discuss products and services, and plan design with plan sponsors
• Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion

Qualifications:

Qualifications:

• High school diploma or GED is required
• Six months prior leadership experience
• One-year prior call center or customer service-related experience preferred

Skills and Abilities:

• Strong problem-solving skills
• Effective communicator
• Quick and independent learner

EEO Statement:
PharmScript is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law.

EO/Minorities/Females/Disabled/Veterans

Min: USD $25.00/Hr. Max: USD $26.00/Hr.

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