Agency : Department of Central Management Services
Closing Date/Time: 08/04/2023
Salary: $4164.00- $5982.00; monthly anticipated; CBA language applies
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC014
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
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All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 29331
POSITION SUMMARY
Interested in a career with the State of Illinois? Looking to make a difference in providing support to the employees and retirees from our great state? If you have experience with customer service, Medicare claims administration, and working in a call center environment then this could be the job for you. Strong organizational skills, analytical abilities, and working well with people add to the skills that will help you succeed in this role. This job offers the opportunity to assist and provide support to our Medicare retirees and various retirement systems on employee benefit programs and procedures, and other CMS administered programs within the Group Insurance Division.
POSITION ESSENTIAL FUNCTIONS
Under general supervision of the Medicare Coordinator of Benefits (COB) Manager, independently performs professional and technical duties for various State programs for the Local Government Health Plan (LGHP), the Teachers’ Retirement Insurance Program (TRIP), the College Insurance Program (CIP), the State Group Health and Life Insurance Programs and Retiree Healthcare.
Processes advanced technical transactions within the Membership System.
Analyzes and interprets Medicare rules and regulations on Department activities.
Develops training and/or on-site presentations in coordination with the unit manager on Medicare issues for state agencies and group insurance representatives.
Collaborates with other units within Membership Services to perform equal or lower-level related work which includes backlogs and phone coverage as it relates to Membership Services provided to members by the Group Insurance Division.
Performs other duties as assigned which are reasonably within the scope of the duties enumerated above.
MINIMUM QUALIFICATIONS
- Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college.
- Requires three (3) years of work experience in insurance administration, benefits administration, or human resources.
PREFERRED QUALIFICATIONS
- Prefers two (2) + years’ professional experiencing working with employee benefit programs in matters pertaining to benefits, claims, and privileges of participants.
- Prefers two (2) + years’ professional experience working with Microsoft Office Suite, Adobe, group insurance membership, and online enrollment systems.
- Prefers two (2) + years’ professional experience in a call center environment with a high volume of calls.
- Prefers one (1) + year of professional experience with drafting correspondence and reports for customers and management.
- Prefers ability to evaluate facts, data, and information logically to arrive at sound decisions/conclusions.
- Prefers ability to prepare effective and comprehensive written or oral reports.
- Prefers ability to read, assimilate, and accurately recall facts, figures, and language pertaining to group insurance rules and regulations.
CONDITIONS OF EMPLOYMENT
- This position requires the applicant to pass a background check.
- Overtime is a condition of employment, and you may be required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime.
Work Hours: 8:30AM- 5:00PM Monday-Friday
Work Location: 801 S 7th St Springfield, IL 62703-2487
Agency Contact: Caitlin Williams
Email: Caitlin.Williams2@illinois.gov
Phone #:217-206-0364
In order to submit a formal transfer request, please email the completed form to Caitlin.Williams2@illinois.gov. Applications for employment will not be accepted via email.
Job Family: Leadership & Management
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
About the Agency: Central Management Services (CMS) is the operational engine working behind the scenes to enable the State’s more than 60 agencies, universities, boards, and commissions to deliver efficient, reliable service to all Illinois citizens. The Agency’s mission is to support the State by delivering innovative, responsive, and effective services that provide the best value for Illinois State government and the people it serves. Among the services CMS provides are human resources facilitation; benefits programs for employees, retirees, and local governments; property and facilities management; diversity initiatives for public contracting and State employment; joint purchasing support; vehicle oversight and support; surplus property programs; print and electronic communications services; and administrative hearings coordination.
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
