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Brand: FCM
Work type: Full time
Location: Virtual - USA
Categories: Corporate & Group Travel
After-Hours Emergency Corporate Travel Consultant
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
To learn more about FCM please click HERE
About The Opportunity
This role will have you making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations via Sabre GDS. Before you begin your role, you will spend three weeks (paid) training fully remote. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills.
You will be providing solutions to travel-related problems clients may have experienced during after-hours or emergency situations regarding arrangements.
**Please note that this is a remote after-hours position that requires working nights, weekends, and holidays**
This position requires flexible hours and shift availability as determined by business need and client call volume.
Key Responsibilities
- Work effectively and multi-task while maintaining professional rapport with clients
- Maintain service level agreements
- Handle rerouting and exchange processes as necessary
- Keep client aware of all necessary travel documents and health requirements for countries to be visited
- Perform ticketing, Phase IVs, exchanges/changes with complex international fares
- Execute responsibilities within company guidelines for customer service, documentation of PNRS and profiles, ticketing, invoicing, and accuracy
- Stay fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements
- Internal ongoing communication within the team through provided channels
- Keep Travel Managers and Team Leaders up to date to ensure a united, consistent, and professional approach to client account management
Experience & Qualifications
- 8+ years recent corporate travel industry experience and a strong customer service background
- 4+ years recent knowledge and experience using Native Sabre required
- After-hours desk in corporate travel experience required
- Experience in quality control, ticketing, scripting, changes, and exchanges to complex multi-segment international and domestic fares and pnrs required
- Professional written & verbal communication skills
- Geography and international destination knowledge are necessary
- Skilled in usage of a personal computer and various software packages
- Online booking tool knowledge preferred
- Strong technical skills
- Ability to work independently
- Candidates should possess decisive and successful problem-solving skills.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
- Employee giving program
- Office Environmental Program
- 1 Volunteer Day per Calendar Year
Benefits Include:
- Paid Time Off *
- Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
- 5 Sick Days accrued per year
- 3 Personal Days
- 1 Diversity Day
- 1 Volunteer Day
- 8 Recognized Holidays
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental and vision
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
- Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
#LI-SC1#FCM#LI-Remote
Location – Remote, USA
If this sounds like the opportunity you have been waiting for then APPLY NOW.
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
For this position, we anticipate offering an hourly pay rate of $28.85. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
