Company Overview:
Crescendo Health (https://www.crescendo.health/) is a new, venture-backed startup with a seasoned founding team. We work with clinical trials to accelerate medical innovation and fight disease.
The time has come to build a new generation of clinical trials that make use of real world health data.This will enable faster and more informed development of new treatments for those in need, and help ensure that clinical trial evidence reflects the diversity of our population.
Our experienced team includes deep healthcare and startup experience from Datavant, Grand Rounds, Opower, Color, Square, Stripe, Castlight, and the Stanford Center for Population Health; and advisors such as the former top official at the Department of Health and Human Services responsible for health data standards. We recently raised substantial seed funding from top-tier investors.
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The Role
We are looking for an organized, motivated, and creative problem-solver who thrives in a rapidly shifting environment to join our small but mighty patient operations team here at Crescendo. As part of the team you will support patients in assembling their own personal health record, telling a story of their unique health journey to support advancements in medical research.
This is a full-time (40 hours a week), fully remote, hourly position. Available shifts start at 8AM or 9AM local time depending on timezone.
What you will do:
● Generate, submit, and follow-up on requests to healthcare organizations to obtain patient health information
● Work within a ticketing system (and other tools) ensuring thorough documentation of actions taken as well as other important information regarding the collection of patient health information
● Maintain a thorough understanding of Crescendo Health’s mission and products in order to appropriately answer any questions or address concerns presented by healthcare organizations
● Ensure that sensitive documents and patient information are treated securely and in compliance with healthcare information and privacy regulations
● Partner with patient operations team members to share insights and learnings that will help to refine best practices and improve processes
We’re looking for someone who:
● Has a passion for healthcare operations and is motivated by the opportunity to improve patient outcomes and increase the pace of medical innovation
● Is persuasive and thoughtfully persistent when engaging with healthcare organizations to ensure fulfillment of requests for patient health information
● Is a creative problem-solver who can overcome hurdles that may be encountered as part of the process to obtain patient health information
● Ensures adequate and timely follow-up on tickets and tasks that are assigned to them
● Displays exceptional organization and prioritization skills, as well as time management.
● Ability to work independently and as a team
● Is eager to provide feedback to help create repeatable and efficient processes
● Is energized by a fast-paced, early stage startup environment and will enjoy learning about and contributing to our operations
Bonus points for:
● Experience in a multi-channel contact center
● Experience providing customer service or concierge services in healthcare
● Experience with medical records collection
● Medical and pharmacy claims knowledge
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Please list best days and times to schedule for an interview:
- Why do you feel you are the best fit for this role?
Work Location: Remote
