eROC Customer Account Rep (Remote)

 

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Date Posted:

2023-08-14

Country:

United States of America

Location:

PW173: Florida Remote Remote Location , Remote City, FL, 32219 USA

Position Role Type:

Remote

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Summary:

Electronic Requirements Ordering Community(eROC) Customer Account Rep

eROC (electronic requirements ordering community) is a cost savings solution for detail part procurement. The saleable details include fasteners (nuts, pins, bolts, rivets, etc.) and small machine parts. We support our customers (Pratt & Whitney Assembly Suppliers) with sales order placement and delivery.

In this role you will have the opportunity experience program management with and partner with the different business functions including:

• Procurement: Schedule Agreement coverage of demand; Delivery; Schedule Change
• Materials - Supply + Demand Plant schedule synch and push to SNC; Transfer of Assets
• Quality: Customer Returns
• Warehouse & Distribution: Delivery Note execution and Customer shipment tracking
• Finance: eROC price catalog maintenance, Invoicing, Credit and Collections
• Legal: Terms and Conditions
• ITC Export Compliance: Adherence to xClass, approved transfer tools, screening, export authorization
• IT: Supplier Portal including periodic testing of enhancements and updates.

Key Responsibilities:

• Customer Service to Assembly Suppliers ordering detail components:
• Program overview and Customer Set Up
• Request for Quote, PO processing, PO supplements
• Delivery Assurance to support Assembly build schedules

• Highlight serious part overdue schedules on Critical Parts List to MSEN DH&T Supply Chain and General Management
• Domestic and International Customers: Supplier, Inter Entity and Partner

Basic Qualifications:

• Bachelor’s Degree and 5 years of experience in Business, Supply chain or related field; or a Master’s Degree and 3 years of experience in Business, Supply chain or related field; In lieu of a degree, 9 years of experience in Business, Supply chain or related field will be considered
• U.S. Person or eligible to obtain necessary export authorizations required.

Preferred Qualifications Desired skills:

• Experience in using Microsoft Office Suite, SAP P10 ECC, SAP P70 Global Trade Services, Supplier Portal, xClass, AMP, MK Denial

Additional Information:

• Must be a U.S. Person/Permanent Resident “Green Card” holder

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Remote: Employees who are working in Remote roles will work primarily offsite (from home).

The salary range for this role is 75,000 USD - 161,000 USD; however, RTX considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

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