Bilingual Chat and Text Supervisor Spanish
The pay for this position is $28 hourly with $5 overnight differential.
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Summary
To provide support for the Spanish Chat and Text program for Spanish Speaking individuals who reach out via chat/text crisis queue. Additionally, provide support and guidance to counselors while on shift.
Primary Duties
- Manages and supports Spanish chat and text flow on the Crisis Line.
- Ensures the Spanish Bilingual Chat and Text counselors follow program standards, contracts, policies, procedures and guidelines.
- Listens and monitors Spanish Bilingual Chat and Text Counselor’s chats and texts.
- Researches and locates appropriate resources as applicable to assist Spanish Bilingual Chat and Text Counselors, while they are actively on a chat or text.
- Make determinations regarding possible mandated reports and emergency interventions, with the support/consultation from the On-Call Supervisor.
- Initiates debriefing sessions as needed with Spanish Bilingual Chat and Text Counselor(s) after completing a chat or text.
- Identifies Spanish Bilingual Chat and Text counselor training needs and provides individual support.
- Provides input and feedback for performance evaluations for Spanish Bilingual Chat and Text Counselors
- Provides input and feedback for evaluations of Spanish bilingual crisis chat and text counselors.
- Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or Didi Hirsch.
- Participates in SPC training activities.
- Takes Spanish chats and texts, during high volume times, as needed to support program needs
- Participates in Spanish bilingual media events and interviews as requested.
- Participates in Spanish outreach events including community presentations and resource tables.
Position Requirements
- Must be fluent in Reading, Writing, and Speaking both English and Spanish.
- Possess a high school Diploma or equivalent.
- Be 18 years of age or older.
- Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace
- Able to efficiently use the personal computer to include Microsoft Office Suite and crisis line software.
- Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.
- Demonstrate current knowledge of all job specific skills including Counselor supervision, crisis intervention, suicide prevention, crisis line procedures, multicultural and socio-economic issues.
- Have basic supervisory skills sufficient to manage Spanish Bilingual Chat and Text Counselors, enforcing policies and procedures while maintaining a supportive environment.
- Be empathetic, flexible, and adaptable to varying situations.
- Have open availability and flexibility to work various hours, as Spanish Chat/Test is a 24/7 hour program, including overnights, weekends and holidays.
- Be reliable and able to adhere to schedules based upon Spanish Chat/Text program needs
- Have successfully completed the Suicide Prevention training program, which can include ASIST training.
- Complete yearly trainings as required by Lifeline.
- Have knowledge of all job specific skills including safety assessment, data collection, and Spanish chat/text triage.
- Possess strong interpersonal skills and can positively interact with others.
- Have outstanding communication skills with the ability to engage any individual regardless of background.
- Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
- Goal-oriented team player with strong experience working in large and complex systems.
- Current California driver’s license and a driving record acceptable to the Agency’s insurance carrier.
- A commitment to team objectives and Didi Hirsch philosophies.
- Successfully pass pre-employment screening, including a background check, computer and language tests, and live scan fingerprinting.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
