Customer Service Representative
The Position:
PackSmart is a growing packaging equipment and supply company looking to add a Customer Service Representative to support our sales team. The ideal candidate would have 1+ years’ customer service experience working in a B2B environment. Starting compensation is $19-$25/hour commensurate with experience.
The Company:
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PackSmart is a family-owned (3rd generation involved) premier provider of packaging equipment and supplies. Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system - the Entrepreneurial Operating System (EOS), where our employees know where we’ve been, where we are, and where we are going.Core Values:
- Willing to Learn & Adapt
- Positive & Engaging
- Finds a Better Way
- Collaborative
- Do What’s Right
We are looking for candidates who exemplify all of these core values regularly. We need someone to challenge the status quo and find better, more efficient ways to perform the position.
Requirements:
- Must be able to multi–task, prioritize and re-prioritize
- Excellent verbal and written communication skills
- Knowledge of Microsoft Products (i.e. Word, Excel, Outlook)
- Ability to work in challenging and time-sensitive situations
- 1 + years working with customers in a B2B industry
- Knowledge of CRM Related Applications Preferred (experience with Zoho a Plus
- Knowledge of Microsoft Dynamics NAV a Plus
- Excellent Attention to Detail and Ability to Build Relationships
- Energetic, Positive Attitude, Team-Oriented, Self-Starter who can work alone and collaboratively to achieve team goals
Responsibilities:
- Processes orders
- Follow up with customers on expected orders for the month
- Track shipments and update customers as needed
- Answer phones
- Professionally handle customer issues
- Confirm current pricing
- Assist with sourcing products when needed
- Set up and train new customers on E-commerce
- Collaborate with the Sales Team on other projects to achieve company goals
Benefits:
Our employees are critical to our overall success. We are dedicated to investing in their future by providing:
- Excellent career opportunity
- Flexible in Office and Telecommuting Schedules (Hybrid model available for employees with their own computer equipment and working in the office a minimum of 2 days/week)
- Business Casual Work Environment
- Health, dental, and vision insurance plans
- Life Insurance
- Employee Assistance Program (EAP)
- 401(k) plan with discretionary matching (deferral rates exceeding industry benchmarks)
- Paid Holidays, Vacations, Personal and Sick days
- Education (4,000+ training courses)
- Excellent work-life integration
- Core Value Recognition Program
- IPOD - interdepartmental communication, team building and employee events
To Apply:
To respond to this opportunity, please go to:
https://www.packsmart.com/careers-at-packsmart
PackSmart is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.
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